Hey there, small business owners! Are you tired of not being able to monitor your call center operations while you’re out of the office? Well, have no fear, because call monitoring is here! With call monitoring, you can keep an eye on your call center operations even when you’re not physically there. And the best part? Lots of VoIP providers offer call monitoring features like whisper and barge. Just to name a few, there’s Ringcentral, Vonage, 8×8, Nextiva, Openphone, Ooma, Grasshopper, and many more.
But wait, it gets even better!
Qara takes call monitoring to a whole new level. With the Qara app, you can monitor your calls right from your smartphone. Imagine as a dentist being able to listen in on your front desk receptionist’s calls with a patient while you’re on your way to work. Or, as an attorney, you can check in on how your clients are being treated over the phone on your way to the office. Talk about convenience!
Call monitoring is important for small businesses because it helps improve the customer experience, employee performance, and overall call center operations. With features like whisper and barge, you can provide real-time coaching to your employees and join in on a call in progress to resolve any issues quickly. This leads to better customer service and increased customer satisfaction.
So, what are you waiting for? If you want to take your call center operations to the next level, consider using a VoIP app with call monitoring features like Qara. Trust us, your customers and employees will thank you!
